Residential Cleaning Manager
Schuman's Cleaning Service provides comprehensive janitorial, residential, and specialized cleaning services. We deliver a clean, orderly, and healthy commercial environment, carefully detail the exterior and interior of boats and yachts, and keep homes safe and organized all while using earth-friendly and customer-friendly cleaning solutions.
The Residential Cleaning Manager leads the home services division and is responsible for the day-to-day performance of the residential cleaning team as well as the daily leadership and direction of supervisors. This role oversees staff scheduling, training, and time approval while ensuring high service standards and strong client relationships. The manager supports operations by addressing client needs, resolving issues, and stepping in to assist with cleaning when necessary.
- Fluent in both English and Spanish (spoken and written)
- Valid driver’s license with ability to travel between job sites required
- Excellent communication and interpersonal skills
- Proficient computer skills, including Microsoft Excel
- Flexible schedule with availability based on operational needs
- Previous experience with team leadership preferred, but not required
- Ability to lift up to 25-40 lbs and perform physical cleaning tasks as needed
- Lead training and development for supervisors and cleaning staff through hands-on instruction, field coaching, and ongoing skill development to ensure consistent quality, efficiency, and adherence to Schuman Cleaning Systems.
- Oversee quality control by inspecting work, addressing deficiencies promptly, and ensuring all services meet company standards and client expectations.
- Manage staffing and scheduling to ensure all jobs are properly staffed, shifts are covered, and service commitments are met; step in to support crews when operationally necessary.
- Provide leadership, direction, and performance support to supervisors and team members, fostering accountability, professional growth, and a positive work environment.
- Respond promptly to client concerns and operational issues, implementing timely solutions to maintain service quality and customer satisfaction.
- Oversee supplies, equipment, and company vehicles to ensure readiness, safety, and cost control.
- Ensure accurate timekeeping, documentation, and compliance with company policies.
- Support the Division Manager in daily operations, communication, and overall performance of the residential division.
- Monitor operational expenses and resource usage to support division budget goals.
- Support hands on cleaning when necessary